FAQs

About KINN

Why is KINN named KINN?

KINN takes its namesake from KIN, which means family. Our co-founders cousin Sophy Henn actually came up with it, you can read more about Sophy Henn here.

Can I refill KINN?

Absolutely! See our concentrates and refills collection

Where do you ship to?

We ship to wherever you are! However if you can’t find your address/country during checkout simply drop as an email and we can help organise your order.

How do I become a KINN stockist outside of the UK?

Just drop us an email to hello@kinn-living.com and Barbara@kinn-living.com , but please be aware that we will not accept stockists in countries that would require our products to be tested on animals.

Where can I buy KINN?

You can find KINN on our website as well as our plant based cleaning and laundry care in Waitrose, and selected products in our boutique stockists, a list of which is here.

What do I do if my order does not arrive or it arrives damaged?

We’re very sorry if this happens, but if it does simply send an email to hello@kinn-living.com with your order number, and if you can some pictures of the damaged goods and we’ll help get it sorted!

How do I become a KINN stockist in the UK?

If you’d like to become a stockist email the following address hello@kinn-living.com and Barbara@kinn-living.com

KINN cleaning products

Are KINN cleaning products vegan?

Yes they are!

Are KINN cleaning products plant based?

Yes, you can find out more about our ingredients on our product page and here.

Are KINN cleaning products organic?

No, they are plant based, natural and eco-friendly, we use organic essential oils where possible.

Are KINN cleaning products tested on animals?

Certainly not!

Are KINN cleaning products natural?

We list our natural percentages on our product pages. (including organic percentages on our organic product pages)

Are KINN cleaning products antibacterial?

We use essential oils that contain natural antibacterial properties, such as rosemary oil, but KINN products are not classified antibacterial as we do not use harsh chemicals like bleach. But did you know that studies have found that “anti bacterial” soaps are not better, cleaner or safer than regular soap? Natural antibacterial essential oils have gained an increased interest and are considered as safe and eco- friendly alternative to control foodborne bacteria and other pathogenic microorganisms, notably drugs resistant ones.6,7 - MedCrave - Advances in Cytology & Pathology 'Antibacterial Activities of rosemary essential oils and their components against pathogenic bacteria'

KINN laundry products

Are KINN laundry products vegan?

Yes they are!

Are KINN laundry products plant based?

Yes they are, chicory root is one of the ingredients!

Are KINN laundry products organic?

They are not certified organic

Are KINN laundry products tested on animals?

Nope!

Are KINN laundry products natural?

Yes, and you can find the percentage on the product listing page

KINN products

Are KINN products chemical free?

Nothing is chemical free. Everything has a chemical compound. We do however try to steer clear of harsh chemicals as much as possible.

Is KINN packaging glass?

We use recyclable plastic and we are working on refills (more to come soon!)

Are KINN products safe to use around pets?

Yes they are, though we don’t recommend spraying them directly at your pets, but using them the same way you would normally.

Where are KINN ingredients sourced from?

Our ingredients are responsibly sourced by our suppliers and manufacturers, in accordance with the Soil Association we source from organic farms that are on the accredited list of suppliers.

Can KINN products be used by people with sensitive skin?

Whilst we have not dermatologically tested our products, yet, we do know that many people who have psoriasis, eczema and sensitive skin have had very positive results when using KINN. The formulas have been developed to be as gentle on skin and our environment as possible. Though we would always recommend a patch test if you are unsure.

I’ve heard SLS and SCS (sodium coco sulphate) are basically the same?

The Soil Association recognises SCS (sodium coco sulphate) as a safer alternative to SLS (Sodium lauryl sulphate), but to expand a little on the differences between the two. Both of these ingredients are made in the same way, by treating fatty acids with sulphuric acid and then neutralising with an alkali. However the difference lies in the origins of the ingredients. SLS is made using purified and isolated Lauric Acid, whereas SCS is made from coconut oil. This difference in starting materials has an impact on the end product, SLS as a smaller and relatively simple molecular mass than SCS, so SLS can thus penetrate the epidermis of the skin more easily where as SCS, due to its larger and more complex molecular mass cannot do so. These differences are recognised by international authorities and have two different CAS numbers (chemical abstracts service which identifies all chemical compounds in an internationally approved database) – SLS CAS number – 151 – 21 – 3. SCS CAS number – 97375 – 27 – 4.

Why do some products show a warning sign?

All of our products have been formulated to be as safe and natural as possible, we use plant-based ingredients and steer away from harsh chemicals. However, there is strict labelling regulation for products that contain natural oils. (EC) No.1272/2008 (CLP) and Detergent Regulation (EC) No. 648/2004.

Does KINN ever use microbeads?

No we don’t … does anyone anymore?

Is KINN packaging recyclable?

It is, aside from the pump and spray, these contain a small metal trigger so they can either be dismantled and recycled in parts, or you can keep and repurpose them. We’re working on refills so this hopefully wont be a problem soon!

How do I obtain safety data sheets for KINN?

Simply drop us an email to hello@kinn-living.com and we can get them to you.

Can I use KINN products with my septic tank?

Yes you can

Does KINN use SLS?

No, we do not use sodium lauryl sulphate in our products.

What are the benefits of plant-based ingredients?

By using organic ingredients you’re not only getting a superior product free from harsh chemicals, but you’re also helping our planet! Organic ingredients are grown with as little chemicals like pesticides as possible, and even then these are as gentle as they can be. This helps the soil and all the creates and biodiversity found within it to stay healthy! The ingredients are traceable and from responsible sources. There are a myriad more reasons for using organic ingredients and I think the best place to start is with the Soil Association website.

Does KINN use palm oil?

No, we do not use palm oil in any of our products.

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